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Privacy Policy

Last updated: 05/11/2024

Welcome to hcfbooking.com. Your privacy is important to us. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase on hcfbooking.com.

1. Information We Collect

1.1 Personal Information
When you visit our site, we collect certain personal information, such as:

  • First and last name

  • Email address

  • Phone number

  • Contact details through WhatsApp Business and Messenger

  • Billing information and payment details (through Wix)

1.2 Browsing Information
We collect technical information about your use of the site, including:

  • IP address

  • Browser type and device

  • Pages visited, duration of visit, and activities performed on the site

  • Information collected through cookies and similar technologies (see "Use of Cookies")

1.3 Information from Third Parties
We may collect additional information through:

  • Facebook Pixel and Facebook and Instagram tracking tools to gather data on interactions, behaviors, and conversions on the site.

  • Google Analytics and Google Ads to monitor site traffic and personalize advertising campaigns.

  • WhatsApp Business and Messenger for direct communication with customers.

2. How We Use the Information

The information we collect is used to:

  • Manage and improve our website and services

  • Process and manage bookings and customer requests

  • Communicate with you via email, WhatsApp Business, Messenger, and phone calls

  • Personalize the user experience and marketing campaigns

  • Monitor and analyze interactions on the site for advertising and marketing purposes (using tools such as Facebook Pixel and Google Analytics)

3. Sharing of Information

We share your information with third parties to:

  • Process payments and manage bookings through Wix and Wix Email.

  • Manage advertising campaigns via Facebook, Instagram, and Google.

  • Analyze traffic data using Google Analytics.

The personal data we collect will be processed in full compliance with the applicable data protection regulations, including [Regulation (EU) 2016/679 - GDPR]. Your data will be used exclusively for contact and assistance purposes related to your booking or travel request.

Additionally, we inform you that, in order to provide you with the best possible service, your data may be shared with travel agencies affiliated with HCF Travel. These agencies process your data solely for managing your travel arrangements and are contractually bound to comply with data protection regulations, ensuring that your information is handled securely and confidentially.

We assure you that your data will not be shared with unauthorized third parties nor used for purposes other than those for which it was collected.

4. Use of Cookies and Other Technologies

We use cookies and similar technologies to collect data about site usage and enhance your experience. You can choose to reject or disable cookies through your browser settings, but please note that this may affect the functionality of the site.

5. Information Security

We implement security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no data transmission over the Internet is completely secure, and we cannot guarantee the absolute security of transmitted information.

6. Data Retention

Your information is retained only for as long as necessary to fulfill the purposes for which it was collected, in accordance with applicable law.

7. User Rights

Under applicable law, you have the right to:

  • Access your personal information

  • Correct or update your data

  • Request the deletion of your personal information

  • Restrict or object to the processing of your data

  • Request the transfer of your information to another organization

To exercise these rights, please contact us at the following email address:

infotravel@housecashflows.com

8. Links to External Sites

Our site may contain links to external sites (e.g., Facebook, Instagram, Google). This Privacy Policy does not apply to these third-party sites, and we encourage you to read their respective privacy policies.

9. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy to reflect any changes in our services or applicable regulations. We encourage you to review this page regularly for any updates.

10. Contact

For further questions about our Privacy Policy, contact us:

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